MBA in Service Management is a 2-year postgraduate degree that focuses on the study of the various services, developing strategies and quality service of products associated with an organization. The course provides sufficient knowledge of accounting, marketing, sales and business principles involved in service management.
Table of Contents
| Degree | Masters |
| Full Form | Master of Business Administration in Service Management |
| Duration | 2 Years |
| Age | 21 years |
| Entrance Exam | CAT, MAT, XAT, etc |
| Minimum Percentage | 50% in graduation |
| Average Fees | ₹50K – 2.5 LPA |
| Similar Options of Study | MBA in Human Resource Management |
| Average Salary | INR 4.5 to 25 lakh |
| Employment Roles | Service Managers, Business Process Managers, etc |
MBA in Service Management is one of the specializations under MBA courses. The subject emphasizes strategic planning and the functions of different departments in an organization. The course is divided into 4 semesters. The syllabus for MBA in Service Management contains subjects like Strategic Management, Performance Management, Business Skills Development, etc.
Admission for MBA in Service Management is open to students who have completed a Bachelor’s degree in any relevant discipline from a recognised university with a minimum aggregate of 50% marks. MBA in Service Management fees varies from INR 50,000 to 2.5 lakh.
Most organizations are working towards improving their operations and strategizing for further growth in the market. Hence, the scope of MBA in Service Management is bright for graduates. Service Managers, Purchase Managers, Technical Business Process Managers, etc. are some promising job roles offered to students.
MBA in Service Management duration is 2 years. The course trains students to plan, manage and organize various services associated with a company. Given below are some salient points why a student should pursue an MBA in Service Management in India:
Students who are good at problem-solving skills and have basic knowledge of accounting, finance and marketing can opt for an MBA Service Management course in India. The course also teaches students customer service management and how to deliver essential services on a limited budget and timeframe.
Read More: Why MBA? Top Reasons to Pursue an MBA in 2023
Every college has minimum eligibility requirements for students to apply for the Master of Business Administration in Service Management course. Listed below are some eligibility criteria for MBA in Service Management:
The admission process for the MBA Service Management course in various colleges is through entrance exams and on a merit basis. Explained below is the process for MBA in Service Management admission into colleges:
Also, Check: MBA Admission Process
The admissions for MBA in Service Management course are based on the marks obtained in entrance exams conducted at national, state and university levels. Some of the entrance examinations are listed below:
Students can get admission for MBA in Service Management in India after clearing various entrance exams. The exam pattern for some common entrance tests is explained below.
| Exam Name | Exam Duration | Exam Pattern Link |
| CAT | 2 hours | CAT Exam Pattern |
| MAT | 2.5 hours | MAT Exam Pattern |
| XAT | 3 hours | XAT Exam Pattern |
| ATMA | 3 hours | ATMA Exam Pattern |
The average fees for MBA in Service Management range from INR 50,000 to 2.5 lakh. The fees may vary as per college. Listed below are some MBA in Service Management colleges in India.
| Name of College | Average Tuition Fees |
| R.A. Poddar Institute of Management | INR 1.89 lakh |
| Maharshi Dayanand Saraswati University | – |
| Kurukshetra University | INR 70,716 |
| Bharathiar University | INR 73,886 |
| Indira College of Management Studies | INR 1,97,715 |
| IGNOU | INR 2,12,440 |
| Jaipuria University | – |
Distance Education in MBA Service Management gives students an opportunity to get in-depth knowledge of various services at an organization. Listed below are some details of the course.
Various concepts related to business performance and management are covered in the MBA in Service Management course details. The subjects taught in the course differ from one college to another. Some common MBA in Service Management subjects are listed below:
MBA Service Management Syllabus covers various topics on services and quality management. Given below is the MBA in Service Management syllabus for the first and second year:
First-Year MBA in Service Management Syllabus
Given below is a list of subjects taught in the first-year MBA in Service Management syllabus:
| Semester 1 | Semester 2 |
| Principles of Management and Organizational Behavior | Marketing Management |
| Accounting and Finance for Managers | Financial Management |
| Corporate Environment | Human Resource Management |
| Managerial Economics | Strategies for Self Management |
| Corporate Communication | Corporate Legal Environment |
| Quantitative Techniques for Management | Research Methods for Business |
Second-Year MBA Service Management Syllabus
A list of subjects taught in the second-year MBA in Service Management syllabus is mentioned below:
| Semester 3 | Semester 4 |
| Performance Management | Business Policy and Strategic Management |
| Consumer Behavior | Entrepreneurship and Small Business Management |
| Service Marketing | International Business Management |
| Hospitality Services Management | Quality Management |
| Labour Laws | Project Management |
| Summer Training Project | Dissertation |
Various important subjects taught in the MBA Service Management course are described below:
| MBA Service Management Subjects | Topics Covered |
| Principles of Management and Organizational Behavior | The Nature of Organizing, Patterns of Management Analysis, The System and Process of Controlling, Organisational Behaviour: History – Evolution, Emotions and Emotional Intelligence as a Managerial Tool, etc |
| Services Marketing | Difference Between Product and Services Marketing, Service Product Planning; Service Pricing Strategy, Marketing The Financial Services, Role of Communication in Service Marketing, etc |
| Total Quality Service Management | Quality Mission, Policy and Objectives, Implementation and Measurement of TQM, Processes in Service Organization and Their Control, Facets of Quality Planning, Introduction to ISO 2000, ISO 14000 and ISO 18000, etc |
| Strategic Management | Corporate Strategic Planning, Generic Strategies – Grand Strategies, Environmental Analysis & Internal Analysis of Firm, Tools of Strategy Planning and evaluation, Various Approach to Implementation of Strategy, etc |
| Business Environment and Ethics | Business Environment – The Concept and Significance, Managing Ethics, Globalisation of the Economy, Fiscal Policy, Legal Environment of Business, etc |
| Financial Services Management | Financial Markets in India, Financial & Banking Institutions, Investment Trust Companies, NBFC, Recent Developments in Capital Markets in India, Other Financial Services, etc |
| Operations Management | Product Design and Process Selection, : Production Planning and Control, Materials Management, Types of Inventory, Computer Integrated Manufacturing Systems, – Quality Assurance – Six Sigma Concept, etc |
Students compare MBA in Service Management courses with other courses related to services and management. Comparing courses will help candidates get clarity on their chosen course.
Given below are the key differences between MBA in Service Management and MBA in Human Resource Management:
| Parameter | MBA in Service Management | MBA in Human Resource Management |
| Type | Master’s degree | Master’s degree |
| Duration | 2 years | 2 years |
| Entrance Exam | CAT, MAT, etc | CAT, MAT, etc |
| Focus Area | The course aims to teach students about various services in an organization | The course focuses on managing and recruiting employees in an organization |
| Job Opportunities | Service Managers, Director of Process Managers, etc | HR Managers, Technical Recruiter, etc |
| Average Salary | INR 1.5-15 LPA | INR 2.8-18 LPA |
Read More: MBA in Human Resource Management
Students could be in a confusion about what to do after MBA in Service Management. They can do another course after their Master of Business Administration in Service Management. Recommended below are some additional courses:
The MBA in Service Management scope is good as several companies offer lucrative salary packages and top managerial positions for graduates. Given below is a list of well-known areas that offer MBA in Service Management jobs:
The average salary for MBA in Service Management salary graduates in India is INR 4.5-25 LPA. The salary may change according to the job profile, work experience and companies:
Salaries offered by some reputed organizations for MBA Service Management course are listed below:
| Company | Lowest Salary (INR) | Average Salary (INR) | Highest Salary (INR) |
| Wipro | 4.1 LPA | 7.6 LPA | 14 LPA |
| Kotak Mahindra | 2.2 LPA | 6 LPA | 14.5 LPA |
| Bajaj Auto | 1 LPA | 11.7 LPA | 32 LPA |
| TATA Motors | 1.8 LPA | 4.7 LPA | 13.6 LPA |
| Accenture | 4.5 LPA | 10.8 LPA | 22 LPA |
| HDFC Bank | 1.1 LPA | 5.7 LPA | 9.5 LPA |
| Shell | 16 LPA | 29.2 LPA | 38.3 LPA |
| Bharti Airtel | 2 LPA | 4.7 LPA | 9.5 LPA |
| VIVO | 2.2 LPA | 4.5 LPA | 9 LPA |
| BYJU’s | 5 LPA | 6.9 LPA | 8.5 LPA |
[Source: Ambition Box]
MBA Service Management course offers a variety of job roles for graduates. Listed below are some prominent job designations along with their salaries.
| Job Designation | Average Salary (INR) |
| Service Manager | 5 LPA |
| Purchase Manager | 7.9 LPA |
| Operations Manager | 6.9 LPA |
| Business Process Manager | 13.5 LPA |
Candidates should possess the skills listed below to complete the MBA in Service Management course with distinction.
